Monday - Friday 7:30 a.m. to 4 p.m. (Pacific time, USA)
Saturdays, Sundays & Holidays closed
Phone numbers:
USA 310.924.2942
INTL +310.924.2942
FAX 323.654.0836
EMAIL service@lucybcosmetics.com
Here at lucybcosmetics.com, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition, unused and unopened with all packaging included and with a copy of the invoice and the reason for return included. Return shipping charges are the responsibility of the customer. If, for any reason, you would like to EXCHANGE a product, lucybcosmetics.com will happily ship the replacement at NO SHIPPING CHARGE to you.
To return your purchase:
When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from lucybcosmetics.com, go to order status and make the appropriate selection. We will then e-mail you a Return Authorization Number (RA#) and instructions on how and where to ship the item back. Upon return and receipt of the product, Lucy B will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included.
NOTE: When shipping product back to Lucy B, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping.
Ground, Fast, and Faster Shipping: For your convenience we offer GROUND, FAST, and FASTER shipping on orders shipped within the continental U.S.
GROUND is our standard 4-7 Business day shipping through United Parcel Service (UPS). APO, FPO, and PO Boxes will be shipped via US Postal Service. P.O. Box delivery will take 4-7 business days LONGER to be received, depending on delivery location.
FAST is our UPS Expedited 3 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 4 business days for delivery. Add $12.00 to the cost for Ground
FASTER is our Express 2 business day service. On occasion, in very rural areas this service is NOT available. In such cases please allow 3 business days for delivery. Add $15.00 to the cost for Ground
UPS cannot deliver to APO, FPO, P.O.Boxes or anywhere outside the continental U.S. Note: PO Box, APO, FPO are shipped via USPS, therefore, packages will be delayed an additional 2-3 days for shipping.
*Deliveries to ALASKA and HAWAII will incur additional charges of $12.00, over our regular rates and take approximately 3-10 business days
Lucybcosmetics.com is pleased to offer DHL International Shipping Service. International orders take 7 to 21 days to fulfill deliveries. Shipping charges are based on the weight of the item(s) shipped to the country of destination. The following Regions are serviced by lucybcosmetics.com:
| Group A: |
Canada, Mexico |
| Group B: |
Europe, Orient (excluding Japan) |
| Group C: |
Caribbean |
| Group D: |
Middle East |
| Group E: |
Central and South America |
| Group F: |
Africa |
For your convenience we provide ONLINE shipping charge
calculations at the time you place your order and/or add an item to
our shopping bag.
Duties, Customs and VAT:
International orders are subject to Duties, Customs and Value Added
Taxes. These charges MUST be paid upon receipt of your order. Be sure
to verify the additional cost you may incur with the authorities of
the country the order is being shipped to.
| Example: |
Europe |
Australia |
Canada |
Japan |
| Cosmetics: |
20% |
18% |
17% |
18% |
We are required by State and Federal laws to charge sales tax on products and shipping charges of products shipped to states where we have physical stores:
Sales taxes will be automatically charged in California only.
Safe & Easy ordering Guaranteed!
The Lucy B Cosmetics pty ltd. (lucybcosmetics.com) Shopping Guarantee protects you while you shop at lucybcosmetics.com, so that you never have to worry about credit card safety. Period. We guarantee that every transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at lucybcosmetics.com. See guarantee details below. Why is shopping at lucybcosmetics.com so safe? Safety in Numbers: When you shop at lucybcosmetics.com, you'll be one of thousands of guests who have safely shopped with us without credit card fraud.
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Still don't want to use your credit card on the Internet? No problem- it's simple:
Just place the items you wish to purchase into the shopping list.
Select "Print" from the browser navigation bar.
Call our order department at the phone number listed in "Contacts".
Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, lucybcosmetics.com will cover the entire liability for you, up to the full $50.00. lucybcosmetics.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at lucybcosmetics.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
The material on this site is protected under the copyright laws of the United States and international conventions and is the sole property of Lucy B Cosmetics pty. ltd. (lucybcosmetics.com).
All rights reserved. May not be reproduced or redistributed without prior written permission from Lucy B Cosmetics pty. ltd. (lucybcosmetics.com).